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Student’s Handbook

Learning on Lably!

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Frequently Asked Questions

How do I enroll in a Lably class?

Go here to create a Lably account first.  Then simply browse for classes you’d like to enroll in.  Keep in mind there are two types of classes: Live Classes and On-Demand Classes.

Where are my classes?

If you’ve enrolled in a class you should be able to find it in your Dashboard.

Still Stuck?
Send us an e-mail at hello@mylably.com with the following details:

Class title
First and last name
Course purchase date
Order number (check your email for your Lably Order email)

Why are my class videos not playing?

If the video is not loading, try the following steps to resolve the most common video loading issues.

Troubleshooting
1. Refresh your browser.
2. Quit your browser and re-open it.
3. Log out of Lably and log back in.
4. Clear your browser’s cookies and cache – here’s how. (Be sure to restart your browser before trying again)
5. Try a different wifi/internet connection.
6. Try on a different computer or device.
7. Restart your computer or device
8. Check your browser version and update if outdated.
9. Try a different browser, like Google Chrome.
10. Turn off hardware acceleration (in Firefox or on Windows).
11. Take a note of your browser extensions/firewall programs. Is there anything that could be interfering with the streaming of the videos? We recommend testing with an incognito window to troubleshoot.

If you’re still having trouble, it’s possible that there’s something wrong with the video file. Please send a message to the instructor and contact Lably Support. When contacting support, please include:

  • Your browser version
  • Your OS (Windows 7, Mac OS X, etc.)
  • The course URL
  • A screenshot or screencast of the problem. The more information you can provide, the faster we’ll be able to resolve the issues you’re encountering on our site.

For how long can I have access to my class?

Once you purchase a course, you’ll have access for life! Classes never expire, so you will have the freedom to learn at you own pace.

Login to Lably from anywhere, whenever you want–forever. This is one of the best features of Lably, and we hope that students will be able to benefit from the limitless possibilities.

Can I get a refund on my purchased class?

Enrolled classes cannot be refunded.  When you enroll in an On-Demand Class, you have instant access to the class allowing you to watch immediately.  When you enroll in a Live Class, you do hold a seat of a limited number of seats.  If you aren’t able to attend the Live Class, you’ll have a copy of the recorded Live Class.

The only case in which a refund will be issued is if an instructor misses or is absent from their scheduled Live Class.

How do I become an Instructor?

You can apply to become a Lably instructor here.  After approval, you’ll want to read through our Instructor Handbook and begin creating your Lably course!

How do I attend a Live Class?

Simply enroll in a Live Class.  When the scheduled class is live, you can attend by going to the enrolled class’ page in your Dashboard and watch via the embedded player on that page.  You also have the choice to attend via Google Hangouts giving you the ability to speak and chat with the instructor. To attend with Google Hangouts make sure you have a Google account.

How do I become an Instructor?

You can apply to become a Lably instructor here.  After approval, you’ll want to read through our Instructor Handbook and begin creating your Lably course!

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Instructor’s Handbook

Teaching on Lably allows you to grow your following, earn revenue, and give back to a global community of students who are excited to learn from you – yes YOU! Here is a handbook guide on getting you started all the way to getting paid for teaching your courses.

Start Here

Frequently Asked Questions

What does a typical Lably class look like?

Great question! A typical Lably On Demand Class has anywhere from 20 minutes to 3 hours of content, with a minimum requirement of at least 10 mins of content and 60% video content.

For Lably Live Classes, the classes are conducted live through your camera to an online classroom of students who enrolled. Expect to get questions and interact with your students.

Are there any costs associated with creating a class on Lably?

Nope! Creating a class is entirely free for our instructors and there are never any maintenance fees.

You keep up to 80% of the revenue from your students who enroll your Lably class.

Lably handles all customer service, payment processing and hosting fees, and gives you access to the complete feature set of Lably including the mobile responsive version of your courses – all for no additional cost!

What does a typical Lably course look like?

Great question! A typical Lably course has anywhere from 20 minutes to 3 hours of content, with a minimum requirement of at least 10 mins of content and 60% video content.

How should I price my class?

You can price your classes however you’d like on Lably. But we do suggest a price between $20 and $100. Prices can be changed anytime as well, you can even offer courses for free on Lably. Courses offered for a fee on Lably cannot be offered for free off of Lably (e.g. YouTube, your own site, other sites).

How long are students able to access my classes?

Once your On Demand Class is purchased, the student has access to all class materials indefinitely. As for Live Classes, students must attend at the scheduled time in order to access the class.

Are there any standards or requirements I should know about while creating my class?

Yes. Lably reviews all classes published on mylably.com to make sure they meet our standards for quality. You can check out our full instructor’s handbook here. There are 3 important standards to keep in mind:

Courses should contain at least 10 minutes of content with 60% video content.
Courses should be well structured.
Audio should be clear and intelligible; Video should be clear, well-lit, and high-definition.

Can I mention brands or use whatever line of products I choose?

Yes – the Lably platform is not here to dictate how you teach.  Think of Lably as a way to deliver your teaching across the internet.  Students truly want to know exactly what you used and how you used whatever products or lines you may choose.

Can I teach a free Class?

Yes, but only for Live Classes.  On Demand Classes do not have the ability to be priced as a free class. At the same any class that you can teach, you have the ability to “invite” students to your class for free – essentially giving them free access to your class.

We’re Here to Help!

Can’t Find the Answer You’re Looking For?

Open a Support Ticket

Please allow 2 business days for email response. We will get back to you as soon as possible.

Email: support@mylably.com